Online education usually involves phases of analysis and design that cannot be implemented in remote learning during a crisis like COVID-19. MSG has the capacity and learning management platforms to pivot online education to remote learning. This allows knowledge sharing through the use of technology systems and instructional methods designed to quickly engage youth and adult populations. MSG supports distance learning with federal-state partnerships to increase youth and adult access to and success in education.

At the cornerstone of effective crisis management is accurate, clear, and timely communication. MSG is ready to mobilize rapid response communications to ensure that all audiences – government employees, federal grantees, and our communities – are informed in the midst of any crisis situation. Our process is based on an understanding of the goals, objectives, challenges, and timeline of every communication activity.

An overarching concern for human welfare underlies all of MSG’s efforts in technical assistance, communications, and content development. In a crisis environment, we augment our team of TA and communications experts with medical and psychological professionals with expertise is in crisis response. The MSG COVID-19 Response Center approaches all activity with an understanding that community wellbeing is the result of connected community, where participation is critical to crisis response and recovery.

Whether in response to a crisis, or in recognition of the unique needs of agencies, organizations, and individuals, technical assistance (TA) must be flexible to be effective. MSG’s COVID-19 Response Center was quickly deployed to identify TA needed during the emergency or crisis through our proprietary emergency TA model. TA is continuously adapted to meet changing needs and contexts over the lifespan of a crisis. TA efforts are a critical piece of the federal response and must support immediate needs, taking into consideration potential threat multipliers or the possibility of recurrence.