Shirley Eng
Shirley Eng, M.S.

Shirley Eng has over 20 years of experience in best practices research and business process improvement for private and government sector organizations. She has managed over 50 market research and data collection projects for public and private sector clients. These projects include Fortune 500 clients in the energy, health, and technology sectors and government contracts with the General Services Administration, the U.S. Department of the Treasury, U.S. Department of Agriculture, The Federal Reserve Banks, The Federal Deposit of Insurance, among others. Ms. Eng has extensive experience developing strategies to enhance operational and financial performance and, thus, improve internal and external customer satisfaction.

Prior to joining MSG, Ms. Eng worked at American Express and Salomon Brothers on multiple process improvement initiatives within the finance and credit card operations. These initiatives include data quality improvements, competitive benchmarking and research, activity-based management, modeling and risk management, shared services process optimization and overall information management system and process improvement.


Columbia University
M.S., Strategic Communications with a focus in Market Research
B.A., Organizational Psychology and with concentrations in Economics and Computer Science