Because technical assistance (TA) is integral to many aspects of federal and state services, MSG experts developed MSG’s Emergency TA Model: Key Adaptations to TA in Times of Crisis or Emergency. The model includes risk assessment, situational analysis, and trauma informed management actions to support responsive TA during a crisis.

Providing support and maintaining connection during the COVID-19 pandemic is compounded by a situation that requires isolation. This brief considers some of the unique stressors and barriers, and how trauma-informed approaches can be adapted to virtual human services. Case study spotlights are included to demonstrate how this might look in various settings.