Program Management
MSG’s Program Management team provides research and evidence-based solutions and strategies that improve the operational health and performance of an organization. Our skilled and creative team solves problems, improves performance, and demonstrates positive change.
Contact
- Shirley Eng, M.S.
Associate Director
Core Strengths
MSG's program management offerings include:
- Strategic and Operational Planning
- Project Administration and Management
- Grants and Financial Management
- Benchmarking Analysis
- Market Research
- Process Improvement
- Best Practices Evaluation
Featured Program Management Projects
Benchmarking Federal Financial Management Processes
Benchmarking Federal Financial Management Processes
Develop a benchmarking methodology and tool that will enable federal agencies to compare the performance and cost of managing transactions inhouse against the industry leaders (federal shared service providers (SSPs)).
Client: U.S. Department of the Treasury
Operational Cost and Service Benchmarking Study
Operational Cost and Service Benchmarking Study
Investigate the root causes of higher than standard operating and service delivery costs in select GSA-owned sites, and determine areas where industry best practices could incur cost reductions and improved service delivery.
Client: General Services Administration
USPTO Examiner Production Goal Study and Analysis
USPTO Examiner Production Goal Study and Analysis
Analyze historical examiner performance data and conducted employee interviews to provide recommendations for improving the U.S. Patent and Trademark Office (USPTO) employee performance measurement system.
Client: U.S. Department of Commerce
Program Management Projects
USPTO Examiner Production Goal Study and Analysis
Client: U.S. Department of Commerce
Operational Cost and Service Benchmarking Study
Client: General Services Administration
National Veterans Technical Assistance Center (NVTAC)
Client: U.S. Department of Labor
National Clearinghouse of Homeless Youth and Families
Client: U.S. Department of Health and Human Services
Office of Family Assistance Peer Technical Assistance
Client: U.S. Department of Health and Human Services
Contact us today to learn more about MSG’s approach to program management.